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Kalamazoo Residents Encouraged to Participate in Community-Wide Survey

The City of Kalamazoo is encouraging residents to participate in an upcoming community-wide survey. The National Community Survey (NCS) is a benchmarking survey to evaluate how city government is serving residents, gauge perceptions of the city, and make comparison with peer communities across the country. A sample of households will receive invitations to participate in March and April before the survey opens in late April.

If you receive an invitation to participate or a survey in the mail, please follow the instructions and complete the survey.

If you do not receive a mailing, you can complete the survey online when open participation starts on April 27. A link to the survey will be provided at that time. The online results will be supplementary to the sampled households.

The NCS focuses on livability and resident perspectives about local government services, policies, and management. Scientific survey methods and best practices are used to generate a random sample of 3,000 households in the city. This ensures that the findings are statistically valid. Of sampled households, half will receive a postcard inviting them to participate online. The other half will receive the survey to complete by mail. To ensure the validity of the results, the adult who has most recently had a birthday should complete the survey and any survey links should not be shared. Responses to the NCS are completely anonymous.

The City of Kalamazoo has conducted the NCS at two-year intervals since 2017. The survey findings are an important source of resident feedback and will help to inform budget priorities and program decisions.

“We know that not everyone can make it to a community meeting or connect online,” explained Laura Lam, Deputy City Manager for the City of Kalamazoo,  “and the pandemic has created new challenges for community engagement. The NCS is an opportunity to safely reach out to our community and connect with community members that may not always have their voices heard.”

Reports detailing the survey’s findings will be published in early June. Survey results from prior years are available athttps://www.kalamazoocity.org/surveys.

City of Kalamazoo

Home to the Kalamazoo Promise, three institutions of higher education, two nationally recognized healthcare systems, cutting-edge medical research, world-class brewing and dining, outstanding parks, and an extensive variety of music, art, theatre, and cultural attractions.


 (269) 337-8000
 (269) 337-8182
 241 West South Street
     Kalamazoo, MI 49007

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