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Share You Feedback! Complete the Community-Wide Survey by May 11

Participation is now open to all community members for the National Community Survey. Everyone in Kalamazoo is encouraged to complete the survey and share their feedback on quality of life and perspectives about local government services, policies, and management. Responses will be accepted online through May 11.

Complete the Community Survey Online

The National Community Survey (NCS) is a benchmarking survey to evaluate how city government is serving residents, gauge perceptions of the city, and make comparison with peer communities across the country.

Before submitting the survey, residents will be asked to provide their email address and zip code. This is for verification only and will not be shared with your response. Survey responses are completely anonymous. Residents that are not able to complete the survey online can contact 311 or (269) 337-8000 for assistance.

“Clear and candid feedback is vital as we work to move our community forward,” explained Laura Lam, Deputy City Manager for the City of Kalamazoo. “It was the foundation of the Imagine Kalamazoo Vision and it must continue to be the foundation as we look to evaluate our progress. I hope everyone will set aside the time to share their feedback and what is important to them.”

A randomly selected and statistically significant sample of 3,000 households have already been contacted by mail to complete the NCS. Residents that received survey materials by mail and have not yet responded are encouraged to complete and return the survey at their earliest convenience. The online results will be supplemental to the results of the sampled households.  

The City of Kalamazoo has conducted the NCS at two-year intervals since 2017. The survey findings are an important source of resident feedback and will help to inform budget priorities and program decisions. 2017 and 2019 results are available at https://www.kalamazoocity.org/surveys. 2021 survey results are expected to be delivered in June.

City of Kalamazoo

Home to the Kalamazoo Promise, three institutions of higher education, two nationally recognized healthcare systems, cutting-edge medical research, world-class brewing and dining, outstanding parks, and an extensive variety of music, art, theatre, and cultural attractions.


 (269) 337-8000
 (269) 337-8182
 241 West South Street
     Kalamazoo, MI 49007

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